· First line of support to answer customer inquiries and issues
· Ensure our applications are running smoothly for multiple jurisdictions and sites
· Ensure data transfer processes are running as expected
· Troubleshoot customer reported issues, data issues and application issues and manage them within stated support
guidelines.
· Interact with internal and external teams on a regular basis
· Proactively design and implement best practices for systems support and performance
· Position will have tasks to perform outside of business hours on nights and weekends
· Provide lottery software application operation and support for customers
· Track and ensure the continuity of issue resolution and other tasks
· Handle, register, follow up and resolve incoming service request and incidents
· Monitor lottery system components and events
· Constant communication and support to other involved resolver units and partners
· Participate in calls in case of outage
· Create reports
Required
BE in Computer Science or related streams (or acceptable equivalent) and proven track record with 2 to 4 years of experience
Database management experience, including backup and restore methodologies (MSSQL/Oracle/MySQL)
Ability to manage a production platform
Can work solo or in small teams with minimal guidance
Windows server and Active Directory experience
Has a flexible and dynamic skill set and can work on various facets of a project
Basic release management
Experience of operation and support of complex IT applications and systems
Basic knowledge of Linux and Windows systems
Previous experience in working according to ITIL based processes and functions
Education
Bachelors degree in related field.
Years of Related Experience
Years of experience 2 to 4 years
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
Work Conditions
Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.