The Director, Operational Technology & Enablement is responsible for leading cross functional initiatives that support business development, operational excellence and technology optimization. This role will support RFP responses, oversee project implementations and ensure the reliability, performance, and continuous improvement of operational systems and processes supporting the Scientific Games Enhanced Partnership (SGEP) program. This role oversees the deployment, stability, and optimization of critical operational programs across SGEP sites and ensures systems function consistently and effectively to support business needs and future growth.

Key Accountabilities

Operational Technology Reliability

• Ensure operational systems function reliably across all SGEP sites

• Monitor system performance and proactively identify potential operational disruptions

• Lead incident response and coordinate cross-functional teams during system outages or critical operational issues

• Establish escalation protocols and resolution processes to ensure rapid recovery and minimal operational impact

• Serve as the primary escalation point for operational technology issues impacting site performance

Technology Governance & Standardization

• Oversee configuration, deployment, and standardization of operational platforms including SciTrak, WMS, pick-and-pack/sortation automation systems, and NICE inContact

• Ensure consistent system configuration, implementation, and best practices across sites

• Partner with product and software development teams on system upgrades, integrations, and enhancements

• Maintain documentation and standards that support scalable deployment of operational technology across the SGEP network

Program Leadership & Site Launches

• Lead operational technology readiness for new contract implementations, extensions, and facility startups

• Manage cross-functional implementation plans including system deployment, testing, and launch readiness

• Coordinate operational teams, vendors, and technology partners to ensure successful program launches

RFP Support & Solution Design

• Support development of operational and technology components for RFP responses and competitive bids

• Partner with commercial and operations leadership to design scalable operational solutions for new customers

• Translate operational capabilities and system infrastructure into competitive and effective solution proposals

Leadership

• Manage and mentor the Technical Operations Specialist

• Establish processes for system monitoring, issue resolution, program enhancements and related documentation

• Develop scalable operational technology support and processes as the SGEP program continues to grow

#LI-DNI 

Education

• Bachelor’s degree in Information Systems, Engineering, Business, Supply Chain, or a related field (or equivalent experience)

Required

• 7+ years of experience in operational technology, systems management, or program leadership

• Experience supporting multi-site operational environments

• Experience with P&L management

• Demonstrated experience leading cross-functional technology or operational initiatives

• Strong analytical and problem-solving skills with the ability to translate technical issues into operational impact

• Strong communication and stakeholder management across operations, technology, and commercial teams

• Ability to work independently and lead initiatives in a fast-moving operational environment hitting deadlines

• Ability to travel if needed.

Preferred

• Experience supporting automation, fulfillment, 3rd party logistics (3PL), or production environments

• Experience with warehouse management systems (WMS), automation systems, or operational software platforms

• Experience supporting RFP responses or operational solution design

• Experience with cloud-based platforms such as AWS or Azure

• PMP certification or equivalent project/program management experience